ITSM Transformation - Senior Project Manager

The role

Lead the end-to-end delivery of WPP's Service Management re-platform programme, replacing the current platform with a modern, AI-enabled service management capability. Plan, coordinate and govern a large-scale platform transformation, working under the Director of Service Delivery with cross-functional teams and strategic partners.

What you will do

• Lead the end-to-end delivery plan for the Service Management Platform programme.
• Define, build and maintain integrated project plans, critical paths, milestones and dependencies.
• Keep delivery aligned with agreed scope, budget, timelines and priorities.
• Coordinate multiple workstreams, including architecture rebuilds, data migration, global configuration and multi-market rollouts.
• Track progress, identify roadblocks early and resolve blockers.
• Manage change control over project scope.
• Act as the main integration point with partners such as Kyndryl and ServiceNow, and track their deliverables.
• Design and lead programme governance, including Steering Committees and delivery forums.
• Own and manage the programme RAID log and report on progress, risks and issues to senior leadership.
• Coordinate deployment readiness, including user acceptance testing, training and change communication.

Required qualifications

• Proven experience leading complex enterprise technology migrations or platform implementations across the software development life cycle.
• Track record of managing multiple project tracks at the same time.
• Experience coordinating globally dispersed internal teams and major global vendors.
• Adaptable leadership, able to realign delivery to changing priorities and deadlines without losing quality.
• Ability to build consensus and resolve conflicts across business units.
• Strong organisational and time management skills.
• Strategic and commercial thinking.
• Ability to turn data into clear narratives about business outcomes.
• Excellent communication, including explaining technical ServiceNow architecture to non-technical leaders.
• Strong functional analysis and requirements skills.

Nice to have

• Direct experience managing Service Management transformations, platform resets, or large ITSM / ITOM platform rollouts.

Benefits

• Passionate, inspired colleagues.
• Scale and opportunity to create, influence and complete projects at a scale unparalleled in the industry.
• Challenging and stimulating work.

Before you apply

• Applicants may discuss accommodations or flexibility with the hiring team during the interview process.

About the company

WPP is a growth partner for leading brands, combining media intelligence, data, creativity, production, enterprise solutions and strategic counsel. It operates across 100+ markets.