Workplace Services Lead

The role

Serve as WPP's senior Workplace Services representative across an assigned portfolio. Lead stakeholder relationships, workplace outcomes, budgets and governance of outsourced service providers.

What you will do

• Serve as primary REWS relationship lead for assigned businesses and senior stakeholders
• Ensure workplace services and space align with WPP strategy, utilization objectives and global standards
• Prepare annual budgets and quarterly forecasts with Finance, monitor variances and savings
• Hold outsourced providers accountable for contracts, SLAs/KPIs and financial targets
• Ensure assigned properties comply with WPP and REWS risk, governance and operational standards
• Lead identification, escalation and resolution of material resilience and service risks
• Ensure compliance with WPP and REWS HSSE policies and Business Continuity certification
• Use provider reporting, workplace data and stakeholder feedback to drive continuous improvement
• Lead workplace change and business adoption with service providers and REWS teams
• Route changes and new contracts through to the team with Procurement

Required qualifications

• 5–7+ years in corporate workplace, CRE, workplace experience or outsourced-service governance
• Bachelor's degree in Facilities Management, Business Administration or a related field
• Experience operating as an intelligent client within an outsourced FM environment
• Strong financial and commercial acumen, including budget development and forecasting
• Understanding of workplace management systems, reporting and data analytics
• In-depth knowledge of HSSE regulations and best practices
• Strong understanding of workplace strategy, space planning and portfolio optimization
• Experience leading complex workplace, transformation or change initiatives across locations
• Knowledge of sustainability principles and practices
• Excellent communication and interpersonal skills

Nice to have

• Relevant professional certifications in workplace, facilities management, corporate real estate or related disciplines

Benefits

• Competitive benefits package; details at mybenefits.wpp.com

Before you apply

• Applicants must be willing to work onsite at a campus location, with teams in the office around four days a week

About the company

WPP is a growth partner for the world's leading brands, combining media, data, creativity, production and enterprise solutions. It works with major brands across 100+ markets.