Workplace Services Lead

The role

Serve as WPP's senior Workplace Services representative across an assigned portfolio. Own stakeholder relationships, workplace outcomes, budgets and governance of outsourced service providers.

What you will do

• Serve as primary REWS relationship lead for assigned businesses and senior stakeholders
• Ensure workplace services, space and experience align with WPP strategy and global standards
• Prepare annual budgets and quarterly forecasts with Finance and monitor variances and savings
• Hold outsourced providers accountable for contract commitments, SLAs/KPIs and financial targets
• Ensure assigned properties comply with WPP and REWS risk, governance and operational standards
• Identify, manage and escalate material resilience and service risks and incidents
• Ensure compliance with WPP and REWS HSSE policies and Business Continuity certification
• Use provider reporting, workplace data and feedback to drive continuous improvement
• Lead stakeholder engagement and adoption for workplace change
• Partner with Procurement, People, ET and Security on shared accountabilities

Required qualifications

• 5–7+ years in corporate workplace, CRE, workplace experience or outsourced-service governance
• Excellent communication and interpersonal skills
• Bachelor's degree in Facilities Management, Business Administration or a related field
• Experience operating as an intelligent client within an outsourced FM environment
• Strong financial and commercial acumen, including budget development and forecasting
• Understanding of workplace management systems, reporting and data analytics
• In-depth knowledge of HSSE regulations and best practices
• Understanding of workplace strategy, space planning and portfolio optimization
• Experience leading complex workplace, transformation or change initiatives across locations
• Knowledge of sustainability principles and practices

Nice to have

• Relevant professional certifications in workplace, facilities management or corporate real estate

Benefits

• Competitive benefits package, details at mybenefits.wpp.com
• Hybrid working with teams in the office around four days a week
• Scale and opportunity to influence projects at industry-leading scale
• Challenging and stimulating work with creative problem solvers

Before you apply

• Individual pay varies by location, responsibility, experience and qualifications

About the company

WPP is a global growth partner for leading brands, combining media, data, creativity, production and enterprise solutions. It works in more than 100 markets.