Senior Credit Controller (Collection)

Mumbai. Posted a month ago

The role

You will manage a set of client accounts and make sure invoices are paid on the agreed terms. You will work with clients by email and phone, and with internal billing and operating company teams to resolve disputes.

What you will do

Manage an allocated client portfolio and ensure payment to contracted terms
Contact clients by credit management software, email and telephone about debts owed
Keep a record of all client communication
Resolve client queries and problems, and liaise internally to progress them
Report client queries accurately and on time; work with the Billing team and operating companies to resolve disputes
Reconcile client accounts and ledgers
Review daily bank statements and allocate client cash on the day it is received
Take part in cash planning and forecasting, and provide accounts receivable systems support to management
Attend operating company and client meetings
Report monthly doubtful debt recommendations and work to tight deadlines for group collection targets

Required qualifications

Graduate or post graduate
6 to 12 years of B2B credit collections experience within a multinational organisation
Collection exposure to international clients
Proficiency in Excel and Word
Strong communication skills for negotiation and reconciliation
Detail oriented and able to meet deadlines
Self-motivated and commercially focused, with a strong client service approach
Able to prioritise and be well organised
Confidence in building relationships internally and externally
Flexible attitude to achieve results

Benefits

Passionate, inspired colleagues who do extraordinary work
Scale and opportunity to create, influence and deliver projects
Challenging and stimulating work with a group of creative problem solvers

Before you apply

Hybrid approach: teams are in the office around four days a week; accommodations or flexibility can be discussed during the interview process

About the company

WPP is a growth partner for leading brands, combining media intelligence, data, creativity, production and enterprise solutions. It works in more than 100 markets.