Office Technology Product Owner

The role

Own WPP's office-technology product set, including meeting rooms, room booking, print, signage and building-access technology. Set the standards and roadmap while Kyndryl and other partners deliver the operations.

What you will do

• Own the roadmap, standards and backlog for meeting rooms, room booking, print and signage.
• Drive a consistent, reliable and modern in-office technology experience.
• Govern Kyndryl and AV/vendor operations and approve change.
• Manage hardware standards, lifecycle and refresh.
• Partner with facilities and agencies on room and workplace technology.
• Prioritise demand and continuous improvement.
• Define the service outcomes, standards and SLAs that Kyndryl and other partners deliver against.
• Govern Kyndryl performance, manage demand and escalations, and retain WPP accountability for the service.
• Own the service roadmap and approve partner-delivered change before it reaches production.

Required qualifications

• Product / service ownership for meeting-room and office technology.
• Microsoft Teams Rooms, AV, signage, print and room-booking platforms.
• Hardware lifecycle and standards management.
• Vendor governance and SLA management.
• Backlog and stakeholder management.
• Demonstrable product or service ownership experience for the relevant technology.
• Experience governing third-party / managed-service delivery against SLAs.
• Relevant certifications and/or degree, or equivalent experience.
• Owns the product/service vision, roadmap and prioritised backlog.
• Balances user experience, security, cost and operational stability in every decision.
• Holds delivery partners to account against agreed outcomes and SLAs.
• Communicates clearly with both technical and non-technical stakeholders.

Benefits

• Passionate, inspired people.
• Scale and opportunity to create, influence and complete projects at industry scale.
• Challenging and stimulating work with a group of creative problem solvers.

Before you apply

• Relevant certifications and/or degree, or equivalent experience, are asked for.

About the company

WPP is a creative transformation company and the world's largest communications services group. WPP Enterprise Technology provides technology services for WPP and its brands.