Workplace Services Lead East

The role

You will serve as WPP's senior Workplace Services representative across an assigned portfolio of locations. You will lead stakeholder relationships, manage outsourced service providers against contracts and SLAs, and oversee budgets, risk and HSSE compliance.

What you will do

• Serve as the primary REWS relationship lead for assigned businesses and senior stakeholders
• Ensure workplace services and space align with WPP strategy, utilization and employee needs
• Prepare annual budgets and quarterly forecasts with Finance and monitor variances and savings
• Hold outsourced providers accountable for contracts, SLAs/KPIs and financial targets
• Ensure properties comply with WPP and REWS risk, governance and operational standards
• Lead identification and escalation of material resilience and service risks and incidents
• Ensure compliance with WPP and REWS HSSE policies and Business Continuity certification
• Use provider reporting, workplace data and stakeholder feedback to drive improvements
• Lead workplace change management and stakeholder adoption with service providers and REWS teams
• Work with Procurement to route changes and new contracts through the team

Required qualifications

• 5 to 7+ years in corporate workplace, CRE, workplace experience or outsourced-service governance
• Bachelor's degree in Facilities Management, Business Administration or a related field
• Experience operating as an intelligent client within an outsourced FM environment
• Strong financial and commercial acumen, including budget development and forecasting
• Understanding of workplace management systems, reporting and data analytics
• In-depth knowledge of HSSE regulations and best practices
• Strong understanding of workplace strategy, space planning and portfolio optimization
• Experience leading complex workplace, transformation or change initiatives across locations
• Knowledge of sustainability principles and practices
• Excellent communication and interpersonal skills to influence stakeholders

Nice to have

• Relevant professional certifications in workplace, facilities management or corporate real estate

Benefits

• Passionate, inspired people and a culture where people can do extraordinary work
• Scale and opportunity to create, influence and complete projects at industry-leading scale
• Challenging and stimulating work with a group of creative problem solvers
• Hybrid working approach with teams in the office around four days a week

Before you apply

• Accommodations or flexibility can be discussed with the hiring team during the interview process

About the company

WPP is a growth partner for the world's leading brands, combining media intelligence, creativity, production and enterprise solutions. It works with major brands across 100+ markets.