Workplace Services Lead East

The role

Serve as WPP's senior Workplace Services representative across an assigned portfolio. Manage stakeholder relationships, workplace outcomes, budgets, and governance of outsourced service providers against WPP standards and contracts.

What you will do

• Serve as primary REWS relationship lead for assigned businesses and senior stakeholders
• Ensure workplace services and space align with WPP strategy, utilization and employee needs
• Prepare annual budgets and quarterly forecasts with Finance and monitor variances and savings
• Hold outsourced providers accountable for contract commitments, SLAs/KPIs and financial targets
• Ensure properties comply with WPP and REWS risk, governance and operational standards
• Lead identification, escalation and resolution of material resilience and service risks and incidents
• Ensure compliance with WPP and REWS HSSE policies and Business Continuity certification
• Use provider reporting, workplace data and stakeholder feedback to drive continuous improvement
• Work with Global REWS CoE, ET, HR, Security and Procurement on standards, technology, wellbeing and contracts
• Lead workplace change management and stakeholder adoption

Required qualifications

• 5–7+ years in corporate workplace, CRE, workplace experience or outsourced-service governance
• Bachelor's degree in Facilities Management, Business Administration, or a related field
• Excellent communication and interpersonal skills
• Experience operating as an intelligent client in an outsourced FM environment
• Strong financial and commercial acumen, including budget development and forecasting
• Understanding of workplace management systems, reporting and data analytics
• In-depth knowledge of HSSE regulations and best practices
• Strong understanding of workplace strategy, space planning and portfolio optimization
• Experience leading complex workplace, transformation or change initiatives across locations
• Knowledge of sustainability principles and practices

Nice to have

• Relevant professional certifications in workplace, facilities management, corporate real estate or related fields

Benefits

• Competitive benefits package; details at mybenefits.wpp.com
• Passionate, inspired people and a culture for extraordinary work
• Scale and opportunity to create and influence projects at industry scale
• Challenging and stimulating work with creative problem solvers

Before you apply

• Hybrid role with teams in the office around four days a week; accommodations or flexibility can be discussed with the hiring team during interviews

About the company

WPP is a growth partner for the world's leading brands, combining media intelligence, data, creativity, production, enterprise solutions and strategic counsel. It works with major brands across 100+ markets.