Workplace Services Lead East

Washington, District of Columbia. Posted 13 days ago

The role

You will act as WPP's senior Workplace Services representative for an assigned portfolio of locations. You will manage stakeholder relationships, budgets and forecasts, and hold outsourced service providers accountable for SLAs, KPIs and workplace outcomes.

What you will do

Serve as the primary REWS relationship lead for assigned businesses and senior stakeholders.
Ensure workplace services, space and experience align with WPP strategy and employee needs.
Prepare annual budgets and quarterly forecasts with Finance and monitor variances and savings.
Hold outsourced providers accountable for contractual commitments, SLAs/KPIs and financial targets.
Ensure properties comply with WPP and REWS risk, governance and operational standards.
Lead identification, escalation and resolution of material resilience and service risks.
Ensure compliance with WPP and REWS HSSE policies and Business Continuity certification.
Use provider reporting, workplace data and stakeholder feedback to drive continuous improvement.
Work with Global REWS CoE, ET, HR, Security and Procurement on shared accountabilities.
Lead workplace change management and stakeholder adoption.

Required qualifications

5–7+ years in corporate workplace, CRE, workplace experience or outsourced-service governance.
Experience operating as an intelligent client within an outsourced FM environment.
Strong financial and commercial acumen, including budget development and forecasting.
Understanding of workplace management systems, reporting and data analytics.
In-depth knowledge of HSSE regulations and best practices.
Strong understanding of workplace strategy, space planning and portfolio optimization.
Experience leading complex workplace, transformation or change initiatives across locations.
Knowledge of sustainability principles and practices.
Excellent communication and interpersonal skills to influence stakeholders.
Bachelor's degree in Facilities Management, Business Administration or a related field.

Nice to have

Relevant professional certifications in workplace, facilities management, corporate real estate or related disciplines.

Benefits

Competitive benefits package; details at mybenefits.wpp.com.
Scale and opportunity to create and influence projects across the industry.
Challenging and stimulating work with a group of creative problem solvers.
Passionate, inspired people and a culture in which people can do extraordinary work.

Before you apply

WPP is an equal opportunity employer.

About the company

WPP is a growth partner for the world's leading brands, combining media intelligence, data, creativity, production, enterprise solutions and strategic counsel. It works with major brands across 100+ markets.