Workplace Services LeadWest/Canada

The role

You will act as WPP's senior Workplace Services representative for an assigned portfolio. You will manage stakeholder relationships, workplace outcomes, budgets and governance of outsourced service providers, in line with WPP and REWS standards.

What you will do

• Serve as the primary REWS relationship lead for assigned businesses and senior stakeholders
• Ensure workplace services, space and experience align with WPP strategy and employee needs
• Prepare annual budgets and quarterly forecasts with Finance and monitor variances and savings
• Hold outsourced providers accountable for contract commitments, SLAs/KPIs and financial targets
• Ensure assigned properties comply with WPP and REWS risk, governance and operational standards
• Lead identification, escalation and resolution of material resilience and service risks and incidents
• Ensure compliance with WPP and REWS HSSE policies and Business Continuity certification
• Use provider reporting, workplace data and stakeholder feedback to drive continuous improvement
• Lead stakeholder engagement and adoption for workplace change
• Work with Global REWS CoE, ET, People, Security and Procurement on shared accountabilities

Required qualifications

• 5-7+ years in corporate workplace, CRE, workplace experience or outsourced-service governance
• Excellent communication and interpersonal skills to influence stakeholders
• Bachelor's degree in Facilities Management, Business Administration or a related field
• Experience operating as an intelligent client within an outsourced FM environment
• Strong financial and commercial acumen, including budget development and forecasting
• Understanding of workplace management systems, reporting and data analytics
• In-depth knowledge of HSSE regulations and best practices
• Strong understanding of workplace strategy, space planning and portfolio optimization
• Experience leading complex workplace, transformation or change initiatives across locations
• Knowledge of sustainability principles and practices

Nice to have

• Relevant professional certifications in workplace, facilities management or corporate real estate

Benefits

• Passionate, inspired colleagues and a culture where people can do extraordinary work
• Scale and opportunity to create, influence and complete projects at industry-leading scale
• Challenging and stimulating work with a group of creative problem solvers

Before you apply

• Accommodations or flexibility can be discussed with the hiring team during the interview process

About the company

WPP is a growth partner for leading brands, combining media intelligence, data, creativity, production, enterprise solutions and strategic counsel. It works with major brands across 100+ markets.