Workplace Services LeadWest/Canada

The role

You will serve as WPP's senior Workplace Services representative for an assigned portfolio. You will own stakeholder relationships, workplace outcomes, budgets and governance of outsourced service providers.

What you will do

• Serve as the primary REWS relationship lead for assigned businesses and senior stakeholders
• Ensure workplace services, space and experience align with WPP strategy and employee needs
• Prepare annual budgets and quarterly forecasts with Finance and monitor variances and savings
• Hold outsourced providers accountable for contracts, SLAs/KPIs and financial targets
• Ensure properties comply with WPP and REWS risk, governance and operational standards
• Lead identification, escalation and resolution of material resilience and service risks
• Ensure compliance with WPP and REWS HSSE policies and Business Continuity certification
• Use provider reporting, workplace data and stakeholder feedback to drive continuous improvement
• Lead WPP stakeholder engagement and adoption during workplace change
• Route changes and new contracts through the team with Procurement

Required qualifications

• 5–7+ years in corporate workplace, CRE, workplace experience or outsourced-service governance
• Bachelor's degree in Facilities Management, Business Administration or a related field
• Experience operating as an intelligent client within an outsourced FM environment
• Strong financial and commercial acumen, including budget development and forecasting
• Understanding of workplace management systems, reporting and data analytics
• In-depth knowledge of HSSE regulations and best practices
• Strong understanding of workplace strategy, space planning and portfolio optimization
• Experience leading complex workplace, transformation or change initiatives across multiple locations
• Knowledge of sustainability principles and practices
• Excellent communication and interpersonal skills to influence stakeholders
• Ability to lead through influence and hold service-provider leadership accountable

Nice to have

• Relevant professional certifications in workplace, facilities management, corporate real estate or related disciplines

Benefits

• Passionate, inspired people and a culture where extraordinary work is possible
• Scale and opportunity to create, influence and complete projects at industry-leading scale
• Challenging and stimulating work with a group of creative problem solvers

Before you apply

• Hybrid approach with teams in the office around four days a week; accommodations or flexibility can be discussed during interviews

About the company

WPP is a growth partner for the world's leading brands, combining media intelligence, data, creativity, production and enterprise solutions. It works with major brands across 100+ markets.