Director of Employee Listening & Insights

The role

Lead WPP's global approach to understanding and responding to employee sentiment. Build a scalable, insight-led listening ecosystem that drives visible action and sustains trust through transformation.

What you will do

• Lead the evolution of WPP's global employee listening strategy, with a roadmap from 2027 onwards.
• Build and embed a scalable, insight-led listening ecosystem.
• Review and optimise the employee listening technology landscape, using technology, analytics and automation.
• Lead and enhance the global listening framework, including engagement, pulse, lifecycle, exit surveys and employee advisory forums.
• Deliver monthly pulse surveys and transformation sentiment tracking across major geographies.
• Lead survey governance, stakeholder engagement, vendor relationships and communications.
• Define and embed WPP's employee insights strategy, including governance, reporting and action planning.
• Translate employee feedback into actionable insights and executive-ready recommendations.
• Develop and maintain dashboards showing real-time employee sentiment, engagement and experience trends.
• Lead the development of WPP's "You Said, We Did" communications.

Required qualifications

• Significant experience in a senior HR, Employee Experience, People Insights or Employee Listening role.
• Track record of delivering listening programmes at scale.
• Proven experience shaping and activating employee listening and insights strategies.
• Experience working across People Analytics, HR, GBS, Communications and Technology.
• Highly data-driven, insight-led mindset.
• Experience in large, complex, global and federated organisations.
• Strong stakeholder management and influencing skills.
• Understanding of how technology, analytics and automation can enhance employee listening.

Benefits

• Passionate, inspired people and a culture in which people can do extraordinary work.
• Scale and opportunity to create, influence and complete projects at unparalleled industry scale.
• Challenging and stimulating work with a group of creative problem solvers.

Before you apply

• The posting says that accommodations or flexibility can be discussed with the hiring team during the interview process.

About the company

WPP is a growth partner for the world's leading brands, combining media intelligence, creativity, production, enterprise solutions and strategic counsel. It works with major brands across 100+ markets.