Senior Associate, Workflow & Automation

New York, United States. Posted 5 days ago

The role

This role connects technology platforms, operational workflows and agency teams at WPP Media. The Senior Associate provides Tier 2 platform support, leads incident escalations, analyses systems integrations and maintains data integrity across interconnected tools.

What you will do

Serve as the primary escalation point for complex technical and workflow issues
Investigate root causes across interconnected systems and reproduce technical defects
Coordinate defect resolution and system enhancements with engineering and product teams, managing issues through closure
Translate operational challenges into technical requirements and workflow recommendations
Collaborate with account teams to automate handoffs across platforms
Monitor data flows between core platforms and resolve data discrepancies and sync failures
Run data validation routines and audits across interconnected tools
Create and maintain process documentation, SOPs, architecture diagrams and release notes in Confluence
Develop and lead training sessions for internal agency stakeholders
Promote adoption of standardized workflows and automation across agency teams

Required qualifications

Hands-on administration or advanced user experience with Salesforce workflows, object architecture, record lifecycles and data hygiene
Strong proficiency in Jira for issue management, ticket triage and workflow tracking
Experience managing knowledge bases in Confluence
Ability to independently write and optimize SQL queries
Working knowledge of Python to read scripts, cleanse data (e.g., pandas) and query APIs
Practical experience independently building Tableau or BI dashboards and reports

Nice to have

Experience with Mediaocean Suite (Prisma, Radia) in agency billing, media management or Tier 1 or Tier 2 support
Familiarity with Google Cloud Platform and GCP-hosted AI services
Background in media agency operations, media planning or buying operations, or ad-tech systems
Strong diagnostic and analytical skills for identifying root causes
Excellent cross-functional communication with non-technical stakeholders

Benefits

Competitive medical insurance
Group retirement plans
Vision and dental insurance
Significant paid time off
Preferential partner discounts
Employee mental health awareness days
Employee resource groups
Global WPP Media and WPP networks for growth and learning

Before you apply

Internal-facing role; no direct external client-facing responsibilities
Accommodations or flexibility can be discussed with the hiring team during the interview process

About the company

WPP Media is WPP's AI-driven media operating unit, bringing together media, data and partnerships. It is connected through the WPP Open platform and Open Intelligence.