Manager, Account Services

The role

You will lead day-to-day client and agency relationships and oversee programmatic media strategies and campaigns. You will also guide and develop junior team members and lead client status meetings.

What you will do

• Serve as a senior day-to-day relationship manager for agency and client partners.
• Lead client status meetings, campaign discussions, and strategic presentations.
• Translate client objectives into clear programmatic strategies and actionable recommendations.
• Oversee campaign setup and execution across trading, financial, targeting, measurement, and analytics workflows.
• Monitor performance against KPIs, pacing, optimization goals, budget delivery, and profitability.
• Identify campaign trends, efficiencies, and opportunities to improve performance or expand investment.
• Partner with internal teams to ensure accurate tagging, tracking, reporting, and campaign measurement.
• Act as an escalation point for account, client, and campaign-related issues.
• Provide day-to-day guidance, training, and development to Senior Associate and Associate-level team members.
• Educate clients and agency partners on programmatic capabilities, emerging opportunities, and relevant marketplace developments.

Required qualifications

• Bachelor's degree or equivalent professional experience.
• 3+ years of relevant experience in programmatic media, digital advertising, account services, or a related discipline.
• Prior experience managing day-to-day client relationships, presenting recommendations, and leading status meetings.
• Working knowledge of one or more DSPs, such as The Trade Desk, DV360, or Amazon DSP.
• Understanding of programmatic campaign execution, optimization, reporting, and measurement.
• Familiarity with CM360 tagging and tracking processes.
• Exposure to verification partners such as DoubleVerify or Integral Ad Science.
• Understanding of audience data providers and how data can be applied to media buying and targeting strategies.
• Experience training, mentoring, or providing day-to-day guidance to junior team members.
• Strong organizational and project-management skills with the ability to manage multiple timelines, accounts, and stakeholder relationships.
• Proficiency in Microsoft Excel and the ability to interpret campaign reports and performance data.
• Exceptional written and verbal communication skills, including the ability to translate complex programmatic concepts for different audiences.

Nice to have

• Programmatic agency experience.
• Retail media or commerce experience, including exposure to platforms such as Amazon or Walmart.

Benefits

• Competitive medical, group retirement plans, vision, and dental insurance.
• Significant paid time off.
• Preferential partner discounts.
• Employee mental health awareness days.
• Employee resource groups and frequent in-office events.
• Opportunities to use the global WPP Media and WPP networks to pursue professional passions and build connections.

About the company

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. It is an equal opportunity employer.