Manager, Client Services, India

The role

You will manage e-commerce media planning and execution for one of the largest CPG clients in India. You will lead campaign operations and reporting across Amazon, Flipkart and other digital platforms, working with an integrated offline and digital team.

What you will do

• Develop and advise on campaign strategies for clients across marketplaces, quick commerce and grocery platforms, in line with brand goals
• Plan, execute, analyse and optimize campaigns to meet brand objectives and deliver a strong customer experience
• Review performance of key metrics against goals, benchmarks and previous performance
• Work with internal stakeholders, subject matter experts and the channel intelligence team on a comprehensive e-commerce approach for media and non-media
• Identify trends, benchmarks and best practices
• Maintain P&L to ensure profitability and optimum use of resources
• Manage e-commerce media planning and execution across search and display campaigns on Blinkit, Swiggy Instamart, Zepto, Amazon and Flipkart
• Lead all campaign operations and reporting across Amazon, Flipkart and other digital platforms with client and digital team contacts

Required qualifications

• Bachelor's degree
• 3-5 years of experience, preferably at a brand side or private label on e-commerce platforms, or at a media agency handling marketplace performance marketing
• Sound knowledge of e-commerce and overall digital marketing procedures
• Experience working with e-commerce marketplace platforms or brands handling marketplace media
• Experience on quick commerce platforms
• Thorough understanding of the e-commerce business and media landscape
• Hands-on experience with MS Excel, Amazon Pi, Flipkart Brand Insights and respective ad platforms
• Exceptional consulting, quality assurance, presentation and communication skills
• Analytical, organized and detail-oriented
• Collaborative, even-tempered in a deadline-driven environment, and able to motivate others

Nice to have

• Any experience on platform search on e-commerce sites
• Prior experience handling client or brand relationships
• Planning and strategy exposure

Benefits

• Competitive medical insurance
• Group retirement plans
• Vision and dental insurance
• Significant paid time off
• Preferential partner discounts
• Employee mental health awareness days
• Access to global WPP Media and WPP networks for learning and growth
• Employee resource groups and in-office events

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About the company

WPP Media is WPP's global media collective, bringing together media, data and partnerships. It is an equal opportunity employer.