Director Enablement Global Clients - CDI - F/H

The role

You will drive adoption and measurable value from WPP Open across two key global client accounts in the French hub. You will run enablement programmes, train client teams, and track adoption and client satisfaction.

What you will do

• Manage enablement programmes for two key global client accounts in the French hub
• Assess adoption maturity, client priorities and use cases
• Identify opportunities and blockers and create prioritised adoption plans
• Onboard client teams and support adoption of WPP Open, Agent Hub and Open Intelligence
• Deliver product walkthroughs, demos and training
• Lead change management and hand ongoing ownership to the account BAU owner
• Coordinate WPP capabilities needed for the adoption plan and route blockers to specialist teams
• Monitor adoption metrics, engagement and client satisfaction across the portfolio
• Identify opportunities for deeper adoption and new WPP Open use cases
• Contribute to pitches and develop case studies and enablement materials

Required qualifications

• Experience in client enablement, customer success, change management or training within a technology or data-driven organisation
• Strong understanding of technology and AI-enabled platforms and ability to act as a confident product advocate
• Excellent communication and interpersonal skills, with the ability to build trust and influence stakeholders
• Ability to work collaboratively across functions and manage multiple client priorities
• Analytical mindset with the ability to interpret adoption data and translate insights into action

Nice to have

• Familiarity with media planning and buying workflows

Benefits

• Competitive medical insurance
• Group retirement plans
• Vision and dental insurance
• Significant paid time off
• Preferential partner discounts
• Employee mental health awareness days
• Access to WPP Media and WPP global networks and learning opportunities
• Employee resource groups and in-office events

Before you apply

• Benefits may vary by office or country

About the company

WPP Media is WPP's AI-driven media operating unit, bringing together media, data and partnerships. It is connected through the WPP Open platform.