Associate Director, Client Services, UK

The role

The Associate Director will be a central point of contact for clients and lead the campaign delivery process for Google Ads work. They will also lead and coach a team and manage campaign financials.

What you will do

• Be the central point of contact for clients and keep client satisfaction high through the campaign lifecycle
• Lead campaign and project management to deliver client work on time and on brief
• Engage clients to define Actionable Briefs and interrogate client deliverables
• Lead huddles and weekly client status meetings
• Oversee the team day to day and communicate under or over utilisation
• Manage day to day campaign financials, including revenue forecasting, budget delivery, reconciliation and invoicing
• Act as escalation point for client billing or reconciliation issues
• Keep the team engaged and motivated, and give timely feedback
• Potentially line manage 1 to 2 direct reports
• Identify risks, issues and growth opportunities across client accounts

Required qualifications

• Strong written and verbal communication skills across all platforms
• Strong organisational skills and attention to detail
• Solid grasp of all areas of digital marketing, including deep knowledge of digital media
• Ability to meet deadlines and project manage multiple campaigns
• Superb client relationship and management skills
• Proven problem solving skills
• Ability to work independently and collaborate in a team
• Strong quantitative reasoning skills
• Strong financial management skills, including managing campaigns to budget and margin forecasts

Benefits

• Competitive medical insurance
• Group retirement plans
• Vision and dental insurance
• Significant paid time off
• Preferential partner discounts
• Employee mental health awareness days
• Access to WPP Media and WPP global networks
• Employee resource groups and in-office events

Before you apply

• Candidates must have the right to work in the UK
• Only candidates selected for an interview will be contacted

About the company

WPP Media is WPP's AI-driven media operating unit, bringing together media, data and partnerships. This role sits within Made For Google, a bespoke media team for Google.