Director, Media Solutions - Platform Operations, UK

The role

You will make sure solutions for the Solutions team are ready to release, tested, documented and supported once live. You act as the bridge between delivery, business readiness and day-to-day operations.

What you will do

• Own and coordinate BAU operational processes for assigned platforms, tools, reports, workflows and solutions
• Monitor recurring issues, support trends, operational risks and user pain points
• Triage and prioritise BAU requests, incidents, defects and enhancement requests
• Coordinate QA activity and test planning across delivery workstreams, including UAT and regression testing
• Ensure business users and operational teams are ready to adopt new or changed solutions, including training and release communications
• Own or coordinate release readiness checklists and operational handover into BAU support
• Maintain clear operational documentation, runbooks, SOPs and user guides
• Support process governance, identify process gaps and recommend improvements
• Coordinate with Product Owners, Engineering, Data, Reporting, QA, Scrum Master and business stakeholders
• Escalate operational risks, unresolved defects and readiness gaps to leadership

Required qualifications

• Experience in platform operations, service transition, QA coordination, business readiness, delivery operations or technical operations
• Strong understanding of BAU support processes, release management and operational handover
• Experience coordinating UAT, defect tracking, test planning or business validation
• Ability to create clear documentation, user guides, process notes, release communications and runbooks
• Strong stakeholder management skills across technical and non-technical teams
• Good understanding of agile or product-led delivery environments
• Ability to identify operational risks, readiness gaps, support issues and process improvements
• Strong organisational skills and attention to detail
• Confident using Jira, Confluence, ServiceNow, Azure DevOps or similar delivery and support tooling
• Ability to communicate clearly with users, delivery teams and senior stakeholders

Nice to have

• Experience in media, advertising, ad tech, martech, reporting, data or platform environments
• Experience supporting reporting platforms, dashboards, data products or operational workflow tools
• Understanding of data validation, reporting QA or campaign performance data
• Familiarity with cloud platforms such as GCP, AWS, BigQuery or Snowflake
• Experience working with engineering, data engineering or analytics teams
• Experience supporting a move from reactive support into structured product or agile delivery
• Familiarity with WPP, WPP Media, Choreograph or similar enterprise platform environments

Benefits

• Competitive medical insurance
• Group retirement plans
• Vision and dental insurance
• Significant paid time off
• Preferential partner discounts
• Employee mental health awareness days
• Access to global WPP Media and WPP networks
• Employee resource groups
• Frequent in-office events and celebrations

Before you apply

• Candidates must have the right to work in the UK
• Only candidates selected for an interview will be contacted

About the company

WPP Media is WPP's AI-driven media operating unit, bringing together media, data and partnerships to deliver creative personalisation at scale. It works through the WPP Open platform.