Manager, Resource & Capacity Management, GOC

The role

You will run staffing operations in the Global Operations Centre, covering demand intake, capacity review, allocation, deployment, bench management and reporting. You will work with delivery leaders, People and Talent Acquisition, and coach Associates and Senior Associates.

What you will do

• Execute approved staffing processes from demand intake to escalations
• Fulfill confirmed demand by balancing client needs, skills, seniority, availability and development
• Maintain accurate staffing data in trackers, Power BI and resource management systems
• Review utilization and demand coverage, report exceptions and track corrective actions against KPIs
• Serve as the operational staffing contact for delivery leaders and People and Talent Acquisition
• Lead operational escalations and escalate complex issues to the Senior Manager
• Oversee and coach Associates' and Senior Associates' daily work
• Recommend and implement approved process improvements

Required qualifications

• Bachelor's degree or equivalent relevant experience in business, HR, operations, analytics, project management or a related field
• About 5 to 7 years in resource management, staffing, workforce operations or comparable professional services
• Experience owning operational processes and coordinating or coaching junior colleagues
• Advanced English level (B2–C2)
• Advanced Excel skills
• Strong Power BI proficiency

Nice to have

• Experience with resource management or PSA tools (e.g., Retain or Trinity)
• Experience in media, advertising, digital operations or international matrixed organizations

Benefits

• Competitive medical insurance
• Group retirement plans
• Vision and dental insurance
• Significant paid time off
• Preferential partner discounts
• Employee mental health awareness days
• Employee resource groups and growth and development opportunities

Before you apply

• Mexico: only Mexican nationals residing in the country or foreign nationals with a valid work permit may apply; remote work from abroad is not permitted
• Colombia: only candidates residing in Colombia with a valid work permit may apply; remote contracts do not allow employment or relocation abroad
• Accommodations or flexibility can be discussed with the hiring team during interviews

About the company

WPP Media is WPP's AI-driven media operating unit, bringing together media, data and partnerships to deliver creative personalisation at scale. It is an equal opportunity employer.