Associate, Resource & Capacity Management, GOC

The role

You will support talent allocation and scheduling in the Global Operations Centre (GOC), working with teams across the United States, Europe and Asia. You will also maintain workforce records, prepare staffing reports in Power BI and Excel, and coordinate staffing updates with delivery leaders and People teams.

What you will do

• Support talent allocation and scheduling based on business priorities, skills, availability, utilization and development goals.
• Review staffing requests, coordinate next steps with managers or senior managers, and identify capacity gaps or allocation conflicts.
• Maintain and validate workforce records, including hires, departures and leave.
• Prepare staffing reports using Power BI and Excel, highlighting utilization, capacity and allocation exceptions.
• Coordinate staffing updates with delivery leaders and People teams.
• Support onboarding and employee check-ins to understand skills, interests and development goals.
• Follow staffing governance, documentation and escalation standards while protecting confidential employee and client information.
• Identify recurring issues and recommend practical improvements.
• Support the testing and implementation of staffing tools and templates.

Required qualifications

• Bachelor's degree or equivalent relevant experience in business, HR, operations, analytics, project coordination or a related field.
• Advanced English level (B2–C2).
• Approximately 1 to 3 years in staffing, resource management, operations, HR, project coordination or workforce data.
• Intermediate Excel skills (formulas, lookups, pivot tables, filters and data validation).
• Working knowledge of Power BI dashboards.
• Experience maintaining accurate trackers or operational systems.

Nice to have

• International, matrixed, media or professional-services experience.
• Experience with resource management tools.

Benefits

• Competitive medical insurance.
• Group retirement plans.
• Vision and dental insurance.
• Significant paid time off.
• Preferential partner discounts.
• Employee mental health awareness days.
• Access to employee resource groups and global WPP Media and WPP networks.
• Opportunities for growth and development.

Before you apply

• For Mexico: only Mexican nationals residing in the country or foreign nationals with a valid work permit may apply. Remote work from abroad is not permitted.
• For Colombia: only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad.
• Benefits may vary by office or country.
• Accommodations or flexibility can be discussed with the hiring team during the interview process.

About the company

WPP Media is WPP's AI-driven media operating unit, bringing together media, data and partnerships to deliver creative personalisation at scale. It works through the WPP Open platform.