Senior Manager, Resource & Capacity Management (Parental Leave Cover)

The role

This role manages resource planning for selected strategic global clients using talent across the Global Operations Centres. It covers utilisation reviews, balanced team management, bench governance and cross-GOC resource management projects. The role works with Capacity Planners, Staffing, Talent Acquisition, HR and market teams.

What you will do

• Own resource management for selected strategic global clients using GOC talent
• Coordinate staffing requirements across multiple GOC locations and disciplines
• Coordinate regular utilisation reviews across GOC teams
• Support regular reviews of team structures and workload balance across GOC clients
• Own ongoing coordination and governance of GOC bench activity
• Support the rollout of the bench framework across additional GOC locations
• Provide support on complex staffing requirements across markets, clients, disciplines or GOCs
• Own and deliver selected Resource Management projects and improvement initiatives
• Support consistent RM practices and reporting across GOC locations
• Escalate significant commercial, capacity or workforce risks to the GOC RM Lead

Required qualifications

• Ability to operate independently while recognising when issues need senior escalation
• Strong communication, proactive, organisation and influencing skills
• Experience managing resource requirements across multiple clients, teams or geographies
• Good understanding of utilisation, capacity management and workforce deployment
• Strong analytical skills to convert workforce data into practical actions
• Strong stakeholder-management skills and confidence working with senior stakeholders
• Ability to manage multiple priorities and drive actions to completion
• Experience delivering cross-functional projects or process improvements
• Strong problem-solving skills with a practical, solutions-focused approach
• Right to work in the UK

Nice to have

• Experience in Resource Management, People Operations, or a related area

Benefits

• Competitive medical insurance
• Group retirement plans
• Vision and dental insurance
• Significant paid time off
• Preferential partner discounts
• Employee mental health awareness days
• Access to WPP Media and WPP global networks for learning and development

Before you apply

• Candidates must have the right to work in the UK

About the company

WPP Media is WPP's AI-driven media operating unit, bringing together media, data and partnerships to deliver creative personalisation at scale. It is an equal opportunity employer.