Manager, Media Operations, UK

The role

This manager will run day-to-day Client Operations processes across WPP 650, so Client Leadership, Comms Planning, Strategy and Client Specialist teams have the processes, tools and guidance they need. About 80% of the role is Client Operations and about 20% is Open Operations.

What you will do

• Maintain operational guidance, training materials and onboarding for Client teams
• Coordinate and track agreed Client Operations improvement activity and tools
• Own the monthly GCA and GCS Campaign and Forecast Trackers
• Monitor Client Team SLA information and escalate exceptions
• Maintain risk, issue and action logs and follow actions to closure
• Track financial processes such as Level 2 reconciliations, PO closure and Media Queries
• Coordinate delivery readiness for key periods such as Christmas and year-end
• Administer the Lot 7 SharePoint and coordinate SRM meetings and actions
• Own allocated Open BAU activities, including user administration and support
• Provide holiday and absence cover for core Open Operations

Required qualifications

• Ability to follow up actions, escalate risks and keep accurate records
• Ability to work across Client Operations and Open Operations processes

Benefits

• Competitive medical insurance
• Group retirement plans
• Vision and dental insurance
• Significant paid time off
• Preferential partner discounts
• Employee mental health awareness days
• Global WPP Media and WPP networks for learning and professional connections
• Employee resource groups and in-office events

Before you apply

• Candidates must have the right to work in the UK

About the company

WPP Media is WPP's AI-driven media operating unit, bringing together media, data and partnerships to deliver creative personalisation at scale. It is an equal opportunity employer.