Application Manager (Mensch)

The role

As Application Manager (Mensch) you keep business-critical applications running smoothly, starting with Advisor, a company-specific software for billing media services. You work at the interface between IT and Finance, coordinating internal teams, software vendors and external service providers.

What you will do

• Ensure stable operation of business-critical applications with coordination of internal teams and external partners, initially focused on Advisor
• Coordinate and track incidents, service requests and technical faults to lasting solutions
• Analyse process chains and interfaces to isolate faults and make system dependencies transparent
• Structure requirements and support changes from alignment through testing/UAT to rollout
• Coordinate between business units, internal technology teams, software vendors and external service providers
• Gradually take on responsibility for further enterprise applications (especially Doxis) and take part in migration and lifecycle projects

Required qualifications

• Good German (very good German language skills)
• Good English
• Experience in application support, application management, IT operations or a comparable IT environment
• Good understanding of business applications, business processes and their technical implementation
• Routine handling of incidents, service requests and ticketing systems (e.g. Jira)
• Structured, solution-oriented and analytical approach to new and complex problems

Nice to have

• Finance or billing process understanding; a finance background is an advantage
• First contact with SQL, databases, interfaces/APIs, authorization management or ECM/ERP systems (e.g. Doxis)

Benefits

• Flexible working hours and remote work
• 30 vacation days plus one flexible day; 24 and 31 December are also free
• Health services, attractive pension provision and Mental Health Awareness Days
• Training and internal career programmes within the WPP network
• Events, employee discounts, Job Ticket, Wellhub and Job Bike
• Diversity and equal opportunity

Before you apply

• Applicants are encouraged to apply even if they do not meet every listed qualification

About the company

WPP Media is WPP's AI-driven media operating unit, bringing together media, data and partnerships. It is connected through WPP Open and Open Intelligence.