Senior Professional Services consultant

The role

You will guide customers from onboarding through multi-year engagements on the Wrike platform. You will diagnose workflows, educate teams, and build solutions in Wrike, including with low-code integration and AI tools.

What you will do

• Manage an active portfolio of about 10–15 customer engagements
• Lead individual customer engagements and larger global customer rollouts
• Drive end-to-end onboarding: discovery, solution design, configuration, rollout, education and adoption monitoring
• Partner with enterprise customers on multi-year transformational engagements
• Diagnose customer workflows and apply change management to accelerate adoption
• Design and build solutions in Wrike using configuration, automated rules and dashboards
• Connect Wrike to external systems with Wrike Integrate and guide basic data migrations
• Support sales with scoping and discovery on complex engagements
• Manage billable utilization and engagement milestones and keep records in Wrike and Salesforce
• Mentor junior consultants and contribute to the internal knowledge base

Required qualifications

• 5+ years of client-facing experience in SaaS professional services, business consulting or solutions implementation
• Ability to understand complex business processes and translate pain points into solutions
• Experience managing multiple customer accounts at once
• Comfort with billable delivery, project pacing and milestone tracking
• Working knowledge of Agile, Scrum, Kanban or Lean
• Familiarity with enterprise workflows in teams such as Marketing, PMO, IT, Professional Services or Operations
• Comfort with technology and data, including low-code tools and CSV/Excel field mapping
• Ability to use AI productivity tools in daily work
• Strong facilitation and communication skills, including presenting to executives

Nice to have

• Experience implementing or consulting on Collaborative Work Management, Project Portfolio Management, Professional Services Automation or workflow platforms
• Familiarity with enterprise ecosystems such as Salesforce, Jira, ServiceNow or Workday
• Exposure to business intelligence or reporting tools such as Power BI or Tableau
• Experience defining success criteria, KPIs or value metrics tied to adoption
• Certifications such as PMP, Scrum Master, or Prosci
• Master's degree (MBA or similar)
• Experience working in a SaaS environment
• Ability to position Wrike within an integrated ecosystem

Benefits

• Medical, dental and employer-paid vision insurance
• Life insurance and employer-paid short- and long-term disability
• 401(k) with employer match and FSA/HSA benefits
• 18 weeks parental leave for birth mothers and 4 weeks for non-birth parents
• Wrike Employee Resource Communities
• Flexible time off policy
• $500 working-from-home stipend
• 11 paid holidays and 2 volunteer days

Before you apply

• The posting lists a recruitment buddy, Aziza Talhi, Senior Recruiter, and says compensation will be discussed with the recruiter during hiring

About the company

Wrike is a work management platform used by over 20,000 businesses worldwide. It has more than 900 employees working in a distributed, hybrid model across global hubs.