Senior Professional Services Consultant - German

The role

You will lead customer engagements and guide customers through onboarding, from discovery to adoption monitoring, for Wrike's work management platform. You will also support sales on complex scoping and represent the DACH region.

What you will do

• Lead individual customer engagements and larger global customer rollouts
• Drive end-to-end customer onboarding: Discovery, Design, Configuration, Rollout and Adoption Monitoring
• Support the sales team with complex scoping and present Wrike and professional services offerings
• Track and maintain accurate client records and key milestones in Wrike, Salesforce and other systems
• Manage completion of customer engagements and achieve critical success metrics
• Advocate for the customer and help prioritize new product features
• Work with the Product team to find short-term solutions and influence the product roadmap
• Ensure smooth hand-offs before and after engagements with internal cross-functional teams
• Represent the DACH region with cultural and language fluency
• Mentor junior members of the team

Required qualifications

• 3+ years in consulting and customer-facing roles
• Ability to understand complex customer processes and define clear goals for a successful implementation
• Extensive understanding of and ability to apply change management principles
• Thorough expertise in one industry or critical customer segment such as Marketing/Creative, IT, Professional Services or PMO
• Ability to dive into technical discussions and present on digital transformation options
• Ability to collaborate cross-functionally with Sales on account plans
• Excellent verbal, presentation and written communication skills
• Effective communication across all levels of an organization, including executives
• Ability to manage difficult audiences and complex client relationships
• Thought leadership and knowledge of industry best practices
• Firm sense of accountability and ownership
• Deep understanding of the DACH market and fluency in German

Nice to have

• Project management experience and certifications such as Agile, PMI or Lean
• Relevant university degree
• Experience working in a SaaS environment
• Ability to position Wrike into an existing integrated ecosystem

Benefits

• 5 weeks of paid vacation
• 5 paid uncertified sick days and 2 weeks fully paid with medical certificate
• 4 weeks paid at 80% salary rate
• Fully paid parental leave: 18 weeks maternity, 4 weeks paternity
• 2 volunteer days
• Meal vouchers of CZK 220 per working day
• Annual Prague travel card (Lítačka)
• Hybrid working model
• Benefit budget with flexible options, including a MultiSport card, Canadian Medical membership, pension savings contributions and Benefit Plus choices

Before you apply

• German native speaker required

About the company

Wrike is a work management platform built for teams and organizations to collaborate and focus on purposeful work. It is a distributed company with over 1,000 employees across 10 global hubs.