Senior Professional Services Consultant- German

The role

You will lead customer engagements and onboard customers to Wrike, from discovery through rollout and adoption. You will also support sales on complex scoping and represent the DACH region with German language and cultural fluency.

What you will do

• Lead individual customer engagements and participate in or lead larger global customer rollouts
• Drive end-to-end customer onboarding: Discovery, Design, Configuration, Rollout and Adoption Monitoring
• Support the sales team with more complex scoping and present Wrike and professional services offerings
• Track and maintain accurate client records and key milestones in Wrike, Salesforce and other systems
• Manage successful completion of customer engagements against critical success metrics
• Advocate for the customer and help prioritize new product features
• Work with the Product team and internal stakeholders on short-term solutions and influence the product roadmap
• Ensure smooth hand-offs before and after professional services engagements
• Represent the DACH region with cultural and language fluency
• Mentor junior members of the Wrike team

Required qualifications

• 3+ years in consulting and customer-facing roles
• Ability to quickly understand complex customer processes and define clear goals for Wrike implementation
• Extensive understanding of and ability to apply change management principles
• Thorough expertise in one industry or critical customer segment such as Marketing/Creative, IT, Professional Services or PMO
• Ability to dive into technical discussions and present on digital transformation options and strategies
• Ability to collaborate cross-functionally with Sales on account plans
• Excellent verbal, presentation and written communication skills
• Effective communication across all levels of an organization, particularly executive stakeholders
• Ability to manage difficult audiences and complex client relationships
• Ability to provide thought leadership and industry best practices
• Firm sense of accountability and ownership of work
• Deep understanding of the DACH market and fluency in German

Nice to have

• Experience in project management and certifications such as Agile, PMI or Lean
• Relevant university degree
• Experience working in a SaaS environment
• Ability to position Wrike into an existing integrated ecosystem

Benefits

• 25 days of paid vacation
• Pension scheme
• Life insurance plan
• Health insurance
• Income protection
• Parental leave: 26 weeks paid for birth mothers, 4 weeks for non-birth parents
• Bike to Work scheme

Before you apply

• German native speaker required
• Interview process: interview with a recruiter, technical interview and cultural interview

About the company

Wrike is a work management platform used by teams and organizations to bring work into one place. It is a distributed team of more than 1,000 employees across 10 global hubs.