Senior Professional Services Consultant - German

The role

You will lead customer engagements and guide customers through onboarding, from discovery to adoption monitoring. You will work with the sales team, represent the DACH region, and mentor junior team members.

What you will do

• Lead individual customer engagements and participate in or lead larger global customer rollouts
• Drive end-to-end customer onboarding: Discovery, Design, Configuration, Rollout and Adoption Monitoring
• Support the sales team with complex scoping and present the value of Wrike and its professional services
• Track and maintain accurate client records and key milestones in Wrike, Salesforce and other systems
• Manage successful completion of customer engagements and achieve critical success metrics
• Advocate for the customer and help prioritize new product features
• Work with the Product team to find short-term solutions and influence the product roadmap
• Ensure smooth hand-offs before and after professional services engagements
• Represent the DACH region with cultural and language fluency
• Mentor junior members of the Wrike team

Required qualifications

• 3+ years in project management, consulting and customer-facing roles
• Formal certifications in project management methodologies (Agile, PMI, Lean, etc.)
• Ability to quickly understand customer processes and define clear goals
• Extensive understanding of and ability to apply change management principles
• Thorough expertise in one industry or critical customer segment such as Marketing/Creative, IT, Professional Services, PMO
• Ability to dive into technical discussions and present on digital transformation options
• Ability to collaborate cross-functionally with Sales on account plans
• Excellent verbal, presentation and written communication skills
• Effective communication at all levels, particularly with executive stakeholders
• Ability to manage difficult audiences and complex client relationships
• Firm sense of accountability and ownership of work
• Deep understanding of the DACH market and fluency in German (native speaker required)

Nice to have

• Relevant Master's degree (MBA or similar)
• Experience working in a SaaS environment
• Ability to position Wrike into an existing integrated ecosystem

Benefits

• 25 calendar days of paid vacation
• 5 paid uncertified sick days
• Parental leave: 18 weeks maternity / 4 weeks paternity
• 2 volunteer days
• Medical insurance for employees and dependents
• Hybrid working model
• School allowance of up to €600/month for school-aged children
• SIM card with unlimited internet access for active employees
• Office lunch allowance via Wolt on Wednesdays and Thursdays

Before you apply

• German native speaker required
• Hiring process: interview with a recruiter, technical interview, then cultural interview

About the company

Wrike is a work management platform company with 1,000+ employees across global hubs and a distributed team. Its values are customer-focused, collaborative, creative and committed.