Senior Professional Services Consultant- German

The role

You will lead customer engagements and guide customers through onboarding, from discovery and design to rollout and adoption monitoring. You will also support the sales team and represent the DACH region with German language fluency.

What you will do

• Lead individual customer engagements and participate in or lead larger global customer rollouts
• Drive end-to-end customer onboarding: Discovery, Design, Configuration, Rollout and Adoption Monitoring
• Support the sales team with complex scoping and present the value of Wrike and its professional services
• Track and maintain accurate client records and key milestones in Wrike, Salesforce and other systems
• Manage successful completion of customer engagements while meeting critical success metrics
• Advocate for the customer and help prioritize new product features
• Work with the Product team and other stakeholders on short-term solutions and influence the product roadmap
• Ensure smooth hand-offs before and after professional services engagements with cross-functional teams
• Represent the DACH region with cultural and language fluency
• Mentor junior members of the Wrike team

Required qualifications

• 3+ years in consulting and customer-facing roles
• Native German speaker
• Deep understanding of the DACH market and fluency in German
• Ability to quickly understand complex customer processes and define clear goals for a successful Wrike implementation
• Extensive understanding of and ability to apply change management principles
• Thorough expertise in one industry or critical customer segment such as Marketing/Creative, IT, Professional Services or PMO
• Ability to dive into technical discussions and present on complex digital transformation options
• Excellent verbal, presentation and written communication skills
• Effective communication across all levels of an organization, particularly with executive stakeholders
• Ability to manage difficult audiences and complex client relationships with poise
• Superior personal organization and time management skills
• Strong interpersonal skills, including staying level-headed under pressure

Nice to have

• Project management experience and certifications such as Agile, PMI or Lean
• Relevant university degree
• Experience working in a SaaS environment
• Ability to position Wrike into an existing integrated ecosystem

Benefits

• 28 calendar days of paid vacation
• 5 paid uncertified sick days
• Parental leave: 18 weeks maternity / 4 weeks paternity
• 2 volunteer days
• Health insurance for employees and dependents
• Life insurance plan
• Utility allowance of 30 EUR/month (subject to taxation)
• Fitness plan of 800 EUR/year
• Full-remote work with on-demand co-working space access

Before you apply

• The hiring process includes an interview with a recruiter, a technical interview and a cultural interview

About the company

Wrike is a work management platform for teams and organizations. It operates as a distributed team with 1,000+ employees across 10 global hubs.