Account Development Manager 1 -Evening shift (15:30 - 00:00)

The role

You will help customers get onboarded to Wrike, answer their questions and show them how to use the product more efficiently. You will proactively reach out to customers, understand their goals and drive adoption and upsell.

What you will do

• Understand customer use cases and work processes to guide how to optimize Wrike usage
• Proactively reach out to customers to help them use Wrike efficiently via email and phone calls
• Maximize customer lifetime by helping them unlock product value
• Drive adoption across customers' teams
• Drive Net Retention via upsell and cross-sell
• Deliver sales demos, negotiate price, manage the pipeline and close deals

Required qualifications

• 1+ years of work experience in a customer-facing role (Customer Success, Account Management, Customer Support, etc.)
• Fluent English
• Strong verbal and written communication skills
• Keen business sense to discover customer objectives and pain points
• Passionate about teaching and instilling knowledge in others
• Willing to dive into technical details of a product
• Ready to cover the sales side of customer interactions
• Prepared to work evening shift (15:30 - 00:00)
• Great people skills: genuine, warm, empathetic, patient
• Excellent organization, note-taking and time management skills

Nice to have

• Energetic, critical thinker, curious problem solver
• Open to feedback and coachable
• Strong team player
• Self-starter with strong ownership skills
• Creative and innovative

Benefits

• 5 weeks of paid vacation
• Sick leave compensation
• 5 paid uncertified sick days
• 2 weeks fully paid with medical certificate, plus 4 weeks paid at 80% salary rate
• Parental leave (fully paid): 18 weeks maternity / 4 weeks paternity
• 2 volunteer days
• Meal vouchers (CZK 220 per working day)
• Annual Prague travel card (Lítačka)
• Hybrid working model
• Benefit budget with flexible options, including MultiSport card, Canadian Medical membership, pension savings contributions and Benefit Plus choices

About the company

Wrike is a work management platform company with 1,000+ employees working across global hubs in a distributed, hybrid model. Its team values customer focus, collaboration, creativity and commitment.