Account Development Manager 1 -Evening shift (16:30 - 01:00) CEST

The role

You will help customers get onboarded to Wrike, answer their questions and show them how to use the product more efficiently. You will reach out to customers proactively, share best practices, and drive adoption and upsell or cross-sell.

What you will do

• Understand customer use cases and work processes to guide how to optimize Wrike usage
• Proactively reach out to customers to help them use Wrike efficiently, via email and phone calls
• Maximize customer lifetime by helping them unlock product value
• Drive adoption across customers' teams
• Drive Net Retention through upsell and cross-sell
• Deliver sales demos, negotiate price, manage the pipeline, and process and close deals

Required qualifications

• 1+ years of work experience in a customer-facing role (Customer Success, Account Management, Customer Support, etc.)
• Fluent English
• Strong verbal and written communication skills, able to present complex ideas in an accessible way
• Keen business sense to discover customer business objectives and pain points
• Passionate about teaching and instilling knowledge in others
• Willing to dive into technical details of a product
• Ready to cover the sales side of customer interactions
• Prepared to work the evening shift (16:30 to 01:00)
• Great people skills, including patience and tact under pressure
• Excellent organization, note-taking and time management skills

Benefits

• 25 working days of paid vacation
• Sick leave compensation (5 uncertified and 10 certified days)
• Fully paid maternity leave and 4 weeks paid paternity leave
• 2 volunteer days
• Medical insurance for employees and dependents
• Life insurance for employees
• Provident fund
• Hybrid working model
• School allowance of up to €600/month for school-aged children
• SIM card with unlimited internet access for active employees
• Office lunch allowance via Wolt on Wednesdays and Thursdays
• Work permit, Blue Card and naturalization support

Before you apply

• Visa sponsorship is not stated in the posting; work permit, Blue Card and naturalization support is listed as a benefit
• Your recruitment buddy will be Arjola Stejskal, Talent Acquisition Specialist

About the company

Wrike is a work management platform company with 1,000+ employees working across nearly every time zone, through 10 global hubs. The company describes itself as a team of innovators and creators who solve complex work problems.