Account Development Manager 1 -Evening shift (16:30 - 01:00) CEST

The role

You will help customers get onboarded to Wrike, answer their questions and show them how to use the product efficiently. You will reach out to customers proactively, share best practices, and drive adoption, retention and upsell.

What you will do

• Understand customer use cases and work processes to advise on optimizing Wrike usage
• Proactively reach out to customers by email and phone to share best practices
• Maximize customer lifetime by helping them unlock product value
• Drive adoption across customers' teams
• Drive net retention through upsell and cross-sell

Required qualifications

• 1+ years of work experience in a customer-facing role (Customer Success, Account Management, Customer Support, etc.)
• Fluent English
• Strong verbal and written communication skills
• Keen business sense to discover customer objectives and pain points
• Passionate about teaching and instilling knowledge in others
• Willing to dive into technical details of a product
• Ready to cover the sales side of customer interactions (sales demos, price negotiation, pipeline management, closing deals)
• Prepared to work evening shift (16:30 - 01:00)
• Great people skills, including patience and tact under pressure
• Excellent organization, note-taking and time management skills

Nice to have

• Energetic critical thinker, curious problem solver
• Open to feedback and coachable
• Strong team player
• Self-starter with strong ownership skills
• Creative and innovative

Benefits

• 28 calendar days of paid vacation
• 5 paid uncertified sick days
• Parental leave: 18 weeks maternity / 4 weeks paternity
• 2 volunteer days
• Health insurance (employees + dependents)
• Life insurance plan
• Utility allowance of 30 EUR/month (subject to taxation)
• Fitness plan of 800 EUR/year
• Full-remote work and on-demand co-working space access

Before you apply

• Ready to work the evening shift (16:30 - 01:00 CEST)

About the company

Wrike is a work management platform built for teams and organizations to collaborate and stay productive. It is a distributed team with 1,000+ employees across 10 global hubs.