Customer Success Manager

The role

You will manage a set of large enterprise clients on Wunderkind's Autonomous Marketing Platform. You will lead campaign planning and launch, serve as the main day-to-day contact for clients, and track results such as retention, adoption, performance and NPS.

What you will do

• Serve as the primary operational contact for enterprise clients and build relationships across the client organization
• Set clear expectations on scope, timelines and trade-offs with clients
• Partner with the account team on renewal and growth conversations
• Enable client stakeholders to get value from Wunderkind's analytics and campaign management tools
• Run regular check-ins, ideation sessions and process reviews with clients
• Own campaign performance and platform updates in Executive Business Reviews, with the Account team
• Lead end-to-end project management of client campaigns from concept to launch
• Propose campaign ideas to clients and provide an extra layer of QA on campaign builds
• Monitor platform performance and client KPIs, and surface risks and opportunities early
• Give product feedback to Product and advocate for client needs internally

Required qualifications

• 3+ years in a client-facing role within Technology, Marketing, Consulting or Consumer Brand industries
• Demonstrated ability to define project milestones, manage deliverables across teams and evaluate outcomes
• Practical experience with marketing technology platforms and consumer brand strategy
• Strong presentation and data storytelling skills
• Analytical mindset with the ability to interpret data and drive performance improvements
• Excellent organizational skills and the ability to prioritize across multiple projects
• Strong business acumen and the ability to navigate complex organizations
• Bachelor's degree in Business, Marketing or a related field

Nice to have

• Hands-on experience in a major ESP, especially Salesforce Marketing Cloud, Klaviyo or Braze
• Agency experience

Before you apply

• Wunderkind states that the role requires in-depth training in its proprietary platform

About the company

Wunderkind is a performance marketing company founded in 2010. It uses AI and data to help brands acquire and retain customers through personalized messages across websites, email, text and ads.