Customer Success Manager, UK

The role

You will own the relationship and success of a set of enterprise customers, from onboarding through strategy, campaign execution, optimisation and retention. You will act as a trusted advisor to senior client stakeholders and work with internal product, sales, engineering and design teams.

What you will do

• Own the relationship and success of a dedicated segment of enterprise customers
• Onboard customers and develop their digital marketing strategy
• Execute and optimise campaigns, and drive customer retention
• Build trusted advisor relationships with key stakeholders and executive sponsors
• Understand each customer's business strategy and success measures
• Generate new campaign ideas tailored to each client
• Advocate for customers internally and collaborate with product, sales, engineering and design
• Make sure customers get maximum value from the full Wunderkind suite of services

Required qualifications

• 2+ years of experience in client services, account management and/or digital marketing
• Demonstrated success in fast-paced and demanding environments
• Excellent communication skills and EQ
• Detail-oriented, with the ability to project manage and manage multiple client relationships
• Strong technical skills or the ability to quickly learn technical concepts
• Proactive and energetic attitude
• Entrepreneurial spirit with a healthy dose of humility

Benefits

• Fully stocked snacks and beverages
• Weekly catered lunch in the office
• Exceptional management training programs
• Internal opportunities for 1:1 coaching
• Growth and development opportunities, including a leadership track
• Unlimited PTO
• 14 national holiday closures
• Summer Fridays
• Maternity and paternity leave
• Company support for professional and personal development

Before you apply

• Wunderkind encourages applicants to apply even if they are unsure they meet every requirement

About the company

Wunderkind is a performance marketing engine that delivers tailored experiences at scale for digital businesses. It drives $1.2 billion in annual revenue for top eCommerce brands.