Account Manager

The role

You will manage and grow a high-volume portfolio of Wunderkind's SMB clients, focusing on retention, renewals and expansion. You own the commercial relationship and work with Customer Success and Portfolio Directors to deliver client value.

What you will do

• Own renewal strategy and outcomes across an assigned portfolio of SMB clients
• Build trusted relationships with key client stakeholders
• Surface risks early and drive clear next steps
• Maintain accurate renewal forecasts and documented account information
• Identify and lead expansion opportunities from discovery through close
• Maintain an active pipeline of expansion opportunities and forecast against growth targets
• Serve as key relationship owner for assigned accounts
• Communicate Wunderkind's value clearly to clients
• Manage a high-volume book of business by prioritizing client health, renewal timing and risk
• Maintain accurate account, opportunity and forecasting information in Salesforce

Required qualifications

• 3-5 years in a client-facing Account Management, Business Development, Customer Success or similar commercial role
• Demonstrated experience managing renewals, expansion or a revenue-generating book of business against retention and growth targets
• Strong relationship-building, communication, negotiation and consultative skills
• Experience managing a portfolio with multiple simultaneous renewals and competing priorities
• Strong business judgment and problem-solving skills
• Experience with digital marketing, marketing technology or consumer brands
• Experience using Salesforce or a similar CRM
• Excellent organizational skills and ability to prioritize in a fast-paced environment
• Strong cross-functional collaboration skills

Nice to have

• Experience within SaaS, marketing technology or a related environment
• Bachelor's degree in Business, Marketing or a related field

Before you apply

• Candidates should be comfortable using modern AI tooling and reviewing its outputs

About the company

Wunderkind is a performance marketing company that uses AI and data to help brands acquire and retain customers through personalized messages across websites, email, text and ads. Founded in 2010, it aims to scale brands' one-to-one customer relationships.