Senior Customer Success Manager, UK

The role

You will own the relationship and success of Wunderkind's most strategic customers, including onboarding, strategy, campaign execution, optimization and retention. You will act as a trusted advisor to senior client stakeholders and build digital marketing strategies for large brands.

What you will do

• Own the relationship and success of strategic customers, from onboarding to retention
• Develop a trusted advisor relationship with key stakeholders and executive sponsors
• Generate new campaign ideas tailored to each client's needs
• Act as customer advocate and work with product, sales, engineering and design teams
• Ensure customers get maximum value from Wunderkind's services
• Mentor a client strategist who will execute your marketing vision

Required qualifications

• 5+ years experience in client service, account management and/or digital marketing
• Experience working with Fortune 500 companies
• Proven success in fast-paced, demanding environments
• Detail-oriented, able to project manage and manage multiple client relationships
• Strong technical skills or the ability to quickly learn technical concepts
• Excellent communication skills and EQ
• Proactive, energetic attitude and a results-oriented mindset
• Entrepreneurial spirit with a passion for marketing technology and humility
• Desire to mentor and develop junior Customer Success team members

About the company

Wunderkind (formerly BounceX) is a performance marketing engine that delivers tailored one-to-one experiences for digital businesses. The company has headquarters in New York and London and was named the Fastest Growing Software Company in America by Inc Magazine.