Technical Solutions Consultant

The role

You will be the post-sale technical expert for live US and EMEA clients. You diagnose tracking and data issues, audit performance, and scope technical asks for the right team.

What you will do

• Investigate live issues such as conversion integrity, revenue drops and tracking gaps to root cause and fix.
• Debug the Wunderkind WebSDK within data layers, GTM, Adobe Launch and Shopify.
• Reconcile GA4 and Wunderkind attribution and run conversion and capture-rate analysis.
• Run end-to-end performance audits of client setups and deliver recommendations.
• Set up and validate data transfers (SFTP, cloud buckets, APIs), including suppression and subscriber feeds.
• Advise clients on consent and CMP setup, such as OneTrust.
• Scope technical asks and product prerequisites into specs for Professional Services Engineering.
• Decide whether an issue is a client fix, engineering fix or product request, and route it with context.
• Share feature requests and bugs with Product based on patterns across accounts.
• Build playbooks, documentation and AI-assisted tools that speed up common investigations.

Required qualifications

• 3+ years in a post-sale technical role at a SaaS or martech company, such as technical account management, solutions engineering, support escalations or implementation.
• Hands-on web tracking debugging: browser dev tools, data layers, GTM, Adobe Launch and Shopify.
• Working knowledge of major ESPs (Klaviyo, Salesforce Marketing Cloud, Braze, Bloomreach, Sailthru) and how signals and API connections work within them.
• Comfort with SFTP, cloud buckets, REST APIs and JSON, plus file mapping and validation.
• Attribution and conversion analytics, including why GA4 and a vendor platform report different numbers.
• Strong client-facing writing: explain root causes to marketers and fixes to engineers.
• Ability to manage many accounts at once and keep clients and internal teams updated.

Nice to have

• Mobile SDK experience (iOS, Android).
• Privacy and CMP knowledge, such as OneTrust, GDPR and CCPA.
• Light SQL or scripting (Python, JavaScript).
• Experience building AI-assisted tools or workflows.

About the company

Wunderkind serves live US and EMEA clients with a Delivery team in Existing Business. Its technical solutions consultants work alongside CSMs, Implementation Managers, Professional Services Engineering and Product.