Head of Client Partnerships

The role

You will own client relationships and renewals across the entire US book of business, leading a team of six Client Partners. You will act as an executive sponsor for the largest accounts and a trusted advisor to clients' senior marketing and eCommerce leaders.

What you will do

• Own renewals and expansion across the whole US client book and the weekly forecast reported to the executive team
• Lead, hire and coach 5-6 Client Partners and Associate Client Partners
• Serve as executive face to clients and sponsor for Strategic and Enterprise accounts
• Understand client businesses and propose combinations of product and services
• Maintain account plans, cadence and early escalation of at-risk accounts
• Work with Customer Success, Professional Services, RevOps, Finance, Product and Sales on delivery, forecast, roadmap and handoffs
• Lead first response to escalations and decide what reaches the CEO

Required qualifications

• 10+ years in client-facing roles in martech, performance marketing or digital advertising
• Retail and eCommerce client experience
• Several years leading a quota-carrying team owning renewals and expansion
• Relationships with marketing and eCommerce decision makers at brands and retailers
• Experience selling or leading teams selling software and services combined
• Ability to read client results and propose solutions
• Fluency in email, SMS and onsite marketing programs and the ESP and CDP landscape
• Comfort owning and defending a forecast to a CFO

Nice to have

• Agency or consulting side experience
• Product experience or exposure to product teams
• Experience building a team or function
• Experience through a company transition

About the company

Wunderkind is hiring this role to own client relationships after a sale. Clients buy a combination of its product and campaign strategy and services.