Principal Product Manager, Member Experience

The role

You will set the vision and strategy for a member experience area and make the daily product surfaces work as one personalized whole. You will work across product, engineering, design, data, clinical, marketing and legal to ship and measure changes.

What you will do

• Set the vision and strategy for your area and connect it into one coherent member experience.
• Design daily experiences that adapt to where each member is in their journey and blend digital with workshops, coaching and community.
• Make content-rich guidance, food data and programming feel personal without overwhelming members.
• Make smart bets and change course quickly when evidence changes.
• Own outcomes in sustained engagement, retention and topline revenue.
• Challenge inherited assumptions and propose bolder alternatives.
• Run a high-velocity experimentation practice.
• Raise the bar for the team on product judgment, writing and prioritization.
• Build coalitions across Engineering, Design, Data, Science, Clinical, Marketing and Legal.
• Push through roadblocks when priorities or ownership are unclear.

Required qualifications

• 8+ years of product management experience, including owning an everyday-use consumer product at scale
• Track record of measurable results in engagement, retention, behavior change or revenue, attributable to your own work
• Impact across more than one product surface or problem type
• Experience leading cross-functional work without formal authority, including where the remit or org was unclear
• Strong hands-on experimentation and product analytics skills
• Experience with content-heavy products where users need to find and act on a lot of information
• Ability to reason through technical tradeoffs with engineers
• Track record of driving results in high-change or ambiguous environments
• Excellent written and verbal communication, including with senior leaders

Nice to have

• Experience in behavior change, health, wellness, fitness, nutrition or habit-forming products
• Experience connecting digital products with offline or in-person experiences
• Experience with personalization, lifecycle engagement or recommendation systems
• Experience in a small, scrappy or early-stage environment
• Experience using AI tools to move faster and raise the quality of your own work

Benefits

• Comprehensive benefits package
• Annual bonus program
• Hybrid work environment

Before you apply

• Maryland and Massachusetts law prohibit requiring a polygraph or lie detector test as a condition of employment.
• WeightWatchers will never ask candidates for payment or send checks to buy equipment.
• Official recruiting email comes from an @ww.com address; sensitive personal data is requested only through the official onboarding portal after a formal offer.

About the company

WeightWatchers is a science-backed weight management company with more than 60 years of experience. It offers an integrated support system that combines clinical expertise, medication access, technology and a global community of coaches.