Client Success Consultant

The role

The Client Success Consultant supports Client Success Managers on key accounts. The role covers client marketing packets, annual and quarterly reporting presentations, and keeping CRM account information current. It is a temporary role through June 2027.

What you will do

• Support growth objectives of key accounts for Client Success Managers based on shifting priorities
• Aggregate client results and reporting; support creation of client-facing presentations, mainly annual and quarterly reviews
• Partner with CS SME and Data Analytics on enhanced reporting initiatives
• Assist with ad hoc initiatives across the book of business, including new client launches or relaunches
• Assist with internal coordination for issue resolution and general client support
• Create customized marketing asset packets to support client marketing strategies
• Ensure CRM account information is current and complete
• Work with strategy, sales, operations and marketing to support account success

Required qualifications

• Bachelor's degree
• 1-3 years related experience (marketing, sales, client success, project management, wellness industry)
• Proactive self-starter able to drive business goals under limited supervision
• Strong organizational skills and ability to work in a deadline-driven environment
• Strong desire for process documentation and improvement
• Highly collaborative, able to build relationships with internal and external partners
• Excellent time management, including planning, prioritizing, logistics and scheduling
• Excellent written and verbal communication skills
• Ability to work in a high-paced, dispersed workforce environment

Nice to have

• Experience with Google Suite and tools such as Hubspot, Looker and Jira

Benefits

• Hybrid work environment

Before you apply

• Hiring process requires live interaction; interviews and offers are not made solely by text, chat or email-only exchanges
• WeightWatchers never asks candidates for payment or to buy equipment

About the company

WeightWatchers is a global weight management company founded in 1963, offering programs through its app, coaching and clinical options. WeightWatchers for Business delivers these programs to employers and health plans.