Member Support Specialist-Bilingual Dutch (part time)

The role

You will be the voice of WeightWatchers Customer Care for the Dutch market. You will answer member questions by email and phone, and help members with their program and their health and weight goals.

What you will do

• Serve as the face of WeightWatchers for the Dutch market and handle member inquiries, including high-stress situations.
• Build rapport with members, listen actively, and give tailored recommendations and encouragement.
• Troubleshoot technical issues with digital tools and the mobile app.
• Keep expert knowledge of WeightWatchers programs, app features and studio offerings.
• Drive member satisfaction, loyalty, referrals and long-term engagement.
• Follow data protection and security procedures and meet response time and quality targets.

Required qualifications

• Fully fluent in Dutch, written and verbal, with a strong grasp of grammar and tone.
• Professional proficiency in English.
• 5+ years of experience in high-volume customer service or equivalent.
• Exceptional verbal, written and active listening skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Superior organization and time management skills.
• Proficient in G-Suite, Microsoft Office and web-based platforms such as Zendesk and Salesforce.
• High-speed internet connection (DSL, Cable or Fiber).
• HS Diploma or GED equivalent.

Nice to have

• Proficient Dutch language skills, both written and verbal.

Benefits

• Hybrid work environment to support work-life balance.
• Community within the employee population.

Before you apply

• The posting says WeightWatchers will never ask a candidate for payment, and official recruiting email comes from an @ww.com address.
• Hiring includes live interaction. Interviews and offers are not made only by text message, chat or email-only exchange.
• Sensitive personal and banking information is requested only through the official onboarding portal after a formal offer.

About the company

WeightWatchers is a global weight management company with more than 60 years of experience, offering science-backed programs, medication access when clinically appropriate, technology and a global network of coaches and community support. Its mission is to build a worldwide community connected by healthy habits.