Member Support Specialist -Bilingual German (part time)

The role

You will answer member questions by email and, as needed, by outbound phone, in German. You will guide members through their WeightWatchers program, troubleshoot the app and digital tools, and help them reach their health and weight goals.

What you will do

• Represent WeightWatchers for the German market and handle member inquiries, including high-stress situations, with escalation when needed
• Build rapport with members, listen actively and give tailored wellness and weight health recommendations and encouragement
• Identify member needs, troubleshoot technical issues across digital tools and the mobile app, and resolve them
• Keep expert knowledge of WeightWatchers programs, app features and studio offerings
• Drive member satisfaction, loyalty, referrals and long-term engagement
• Follow data protection and security procedures and meet response time and quality targets

Required qualifications

• Fluent German, written and verbal, with strong grammar and tone
• Professional English
• 5+ years of experience in high-volume customer service or equivalent
• Exceptional verbal, written and active listening skills with strong written empathy
• Thrives independently and in teams in fast-paced environments; emotional intelligence and resilience
• Superior organization and time management
• Proficiency in G-Suite, Microsoft Office and web platforms such as Zendesk and Salesforce
• High-speed internet connection (DSL, Cable or Fiber)
• HS Diploma or GED equivalent

Nice to have

• Proficient Dutch, written and verbal

Benefits

• Hybrid work environment for work-life balance
• Community within the employee population

Before you apply

• Hiring requires live interaction; interviews and offers are not made solely by text, chat or email-only exchanges
• WeightWatchers will never ask a candidate for payment or to buy equipment or start-up kits
• Sensitive personal and banking information is requested only through the official onboarding portal after a formal offer
• Verify official correspondence comes from an @ww.com address; open positions are listed at https://job-boards.greenhouse.io/ww

About the company

WeightWatchers is a global weight management company with more than 60 years of experience, delivering science-backed programs, medication access when clinically appropriate, technology and a global community of coaches. Its mission is to build a worldwide community connected by healthy habits.