Xai

Dispute Analyst, X Money

Bastrop, TX. Posted 12 months ago

The role

You will investigate and resolve customer disputes across P2P, debit/credit card and ACH payments. You will assess claims, manage provisional credits and keep Regulation E, NACHA and network rules.

What you will do

  • Investigate customer disputes across P2P, debit/credit card and ACH transactions
  • Validate chargeback rights and make sure documentation is complete before filing with networks or processors
  • Manage provisional credits and follow Regulation E timeframes and NACHA rules for ACH claims
  • Keep accurate, detailed case records ready for audit
  • Work with Fraud, Compliance and other teams to close gaps and escalate high-risk or complex cases
  • Respond to representments, pre-arbitration and final decisions from processors or networks
  • Track dispute aging and make sure deadlines are met
  • Tell customers the outcome clearly and professionally
  • Spot dispute trends and give insights to leadership
  • Support audits, reporting and quality reviews

Required qualifications

  • 3+ years of experience handling debit or credit card disputes
  • Working knowledge of Regulation E, NACHA rules and Visa or Mastercard chargeback guidelines
  • Experience handling consumer disputes end to end across multiple payment types

Nice to have

  • Bachelor's degree in finance, business, criminal justice or a related field
  • Certifications such as ETA CPP or CFE
  • Strong written communication skills for case notes and customer responses
  • Familiarity with dispute systems, case management platforms and CRM tools
  • Detail-oriented, organized and able to meet strict deadlines

Before you apply

  • Applicant must be a U.S. citizen or national, U.S. lawful permanent resident, refugee under 8 U.S.C. § 1157, or asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from

About the company

SpaceXSI is building Super Intelligence, including Colossus supercomputers, Grok models and applications such as Grok Bot, Grok Build, Grok Imagine, Grok Voice and X. The company is an equal opportunity employer.

Dispute Analyst, X Money at Xai | JobZoey