Safety Trainer, X Money

The role

You will design and run training for fintech teams, including live sessions, workshops and e-learning. You will also onboard new hires such as customer service agents, dispute analysts and fraud and risk analysts.

What you will do

• Create and facilitate live virtual sessions, in-person workshops and asynchronous e-learning on fintech products, payment systems and financial software
• Turn financial regulations such as AML/KYC and credit risk standards into clear training modules
• Lead onboarding for new hires, including customer service agents, dispute analysts, fraud monitoring and risk operations analysts
• Design and maintain user manuals, job aids and knowledge base content
• Assess training effectiveness with data such as adoption rates and assessment scores, and refine programs
• Design scenario-based training on customer interactions, troubleshooting of accounts, transactions, cards and disputes, CRM documentation, and flagging issues to Product, Risk and Compliance
• Track key metrics such as AHT, FCR and CSAT in high-pressure fintech environments

Required qualifications

• Bachelor's degree in education or instructional design, OR 3+ years of experience with technical training or mentoring in a corporate, financial or fintech environment
• U.S. citizen or national, U.S. lawful permanent resident, refugee under 8 U.S.C. § 1157, or asylee under 8 U.S.C. § 1158, or eligible to obtain the required authorizations from the U.S. Department of

Nice to have

• Expertise in designing and scaling agent training programs, including content development
• Fintech domain knowledge: digital payments, blockchain, credit analysis or banking software
• Proficiency in instructional design models such as ADDIE
• Experience with LMS, CRM tools, and authoring software such as Articulate 360 or Adobe Captivate
• Strong data analytics skills to determine learning requirements
• Excellent project and program management capabilities with cross-functional collaboration
• Experience using AI tools to enhance training management and operational efficiency
• Track record of building cross-functional safety training programs with Customer Support, Fraud and Compliance
• Ability to collect, analyze and visualize complex data
• Proficiency with BI and dashboard tools such as SQL, Dremel, Looker/Data Studio and Tableau

Before you apply

• Applicants must meet U.S. export regulation (ITAR) citizenship or status rules: U.S. citizen or national, green card holder, refugee or asylee, or eligible to obtain authorization from the U.S. Depart

About the company

SpaceXSI is building Super Intelligence to help humanity understand the universe, with a stack that includes Colossus supercomputers, Grok models and applications such as Grok Bot, Grok Build, Grok Imagine, Grok Voice and X. It is an equal opportunity employer.