Supervisor, Safety Operations (Child Safety)

The role

You will lead the Austin-based Child Safety analyst team across shifts. You will handle escalations, improve decision quality, and coordinate with Safety leadership, Legal, and law enforcement response teams.

What you will do

• Lead the Austin-based Child Safety team across all shifts, with consistent standards and strict adherence to SLAs
• Act as the escalation layer for complex, urgent and high-profile Child Safety cases
• Own NCMEC reporting decisions for the team and ensure they are accurate, documented and legally compliant
• Run the team's response to viral incidents and emerging abuse trends
• Take an automation-first approach and partner with Program Leads to calibrate classifiers
• Lead automation evaluations, audits and labeling to produce high-quality curated data
• Use SQL, Python and LLM-powered agents to analyze operational data and drive improvements
• Own dashboards and KPIs, and keep a baseline to spot anomalies
• Keep shift handovers, process documentation and team performance trackers current
• Coach, mentor and develop analysts, and manage team performance end to end

Required qualifications

• 5+ years of experience in online child safety, Trust & Safety operations, criminal investigations or another safety field
• 2+ years of experience leading or supervising a team
• Exposure to sensitive or graphic content, including vulgar language, violent threats, pornography and graphic images

Nice to have

• Proven expertise identifying and investigating CSAM, CSE and non-CSE child safety areas, including grooming and AI-generated content risks
• Skilled in crisis and escalation management under pressure
• Able to apply safety policies with judgment, weighing protection of minors against free expression
• Proficient in data analysis using LLMs, SQL or Python
• Passionate about AI and automation in Child Safety enforcement
• Strong communicator who writes clear escalation summaries
• Active X and Grok user with understanding of the platform's Safety challenges
• Experience managing Child Safety or Trust & Safety teams at a social media or generative AI company
• Expertise in red-teaming and adversarial testing of Large Language Models
• Experience providing human oversight for scaled agentic AI operations

Before you apply

• Must be willing to work on-site in Austin, TX
• Must be willing to travel occasionally to collaborate with global teams
• May require off-shift support, including weekends

About the company

SpaceXSI builds Super Intelligence through its Colossus supercomputers, Grok models and applications including Grok Bot, Grok Build, Grok Imagine, Grok Voice and X. It is an equal opportunity employer.