Sr. Business Operations Manager

The role

You will own consumer Starlink operations in Japan. You coordinate with SpaceX functions in the US and APAC so satellite broadband reaches consumer customers on plan.

What you will do

• Own Japan consumer operating plans, timelines, and weekly execution
• Build and run the Japan consumer operating cadence: forecasts, inventory, fulfillment, order-to-activation, and performance reviews
• Coordinate user terminals, software readiness, warehousing, customs, retail and e-commerce setup, and onboarding and support handoffs
• Identify and clear operational blockers and put durable fixes in place
• Match Japan consumer demand to hardware supply and reduce cost-to-serve
• Stand up reporting, KPI integrity, and demand planning inputs for Japan
• Run operational playbooks and launch checklists for fulfillment and service delivery
• Analyze operational and customer data to find friction in the Japan customer journey and drive fixes
• Represent Japan requirements to Hawthorne and other SpaceX sites

Required qualifications

• Bachelor's degree in business, finance, economics, engineering, or other STEM field
• 8+ years of experience in business operations, program management, supply chain, telecommunications, broadband, or consumer products, including work in or with Japan
• Fluency in spoken and written English and Japanese
• Ability to travel up to 50%+ of the time within Japan and across APAC
• Ability to work extended hours and weekends

Nice to have

• 4+ years leading operators, program managers, or analysts, or leading complex work across functions
• 12+ years of operations or scaled consumer or hardware operations experience in Japan
• Experience running retail and e-commerce operations: inventory, order flow, SLAs, returns, launch readiness
• Experience coordinating hardware supply chain and Japan logistics: import, warehousing, last mile
• Experience running operational programs for consumer hardware or subscription services
• Demonstrated success turning operating plans into weekly execution
• Expertise in data analytics, forecasting, and performance management: Excel required, SQL or BI tools strongly preferred
• Leadership experience in fast-paced, startup-like cultures
• Familiarity with consumer hardware plus subscription-service operations: activation, billing, support, churn

Before you apply

• The hiring entity for the role will be under X Corp. Japan
• Fluency in English and Japanese is essential for this role

About the company

SpaceX was founded to make life multiplanetary. SpaceXSI builds Super Intelligence, including Colossus supercomputers, Grok models, and applications such as Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X.