Lead, Singapore Center of Excellence (Safety)

The role

You will run the Singapore Safety operations hub and lead Safety operations across Asia Pacific, working with the Austin hub to cover operations 24/7/365. You will manage a team of managers leading Safety analysts, and move the team toward automation-first work.

What you will do

• Manage all Safety operations in Singapore and across APAC, including policy enforcement and user support.
• Serve as primary contact between Singapore, other X Centers of Excellence, and the X Strategic Response Team.
• Partner with the Austin hub to maintain 24/7/365 Safety operations coverage and meet SLAs.
• Lead the shift from scaled operations agents to analysts focused on automation-first appeals, audits, investigations and escalations.
• Act as the APAC escalation point, owning complex and high-risk cases and decisions.
• Implement AI-based tools for policy enforcement and case management.
• Analyze operational data using SQL or Python and LLM-powered agents to drive improvements.
• Own dashboards and KPIs, tracking backlog health and investigating anomalies.
• Create long-term roadmaps with actionable milestones for operational efficiency.
• Manage a team of managers leading Safety analysts, including coaching, mentorship and development.

Required qualifications

• 10+ years of experience in global customer service or Safety operations.
• 10+ years of experience managing large-scale operations.
• Experience using LLMs, SQL, or Python for data analysis.
• Experience working with APAC markets and regulatory frameworks for content moderation.

Nice to have

• Experience leading and growing a service center, ideally in Singapore or APAC.
• Prior experience in policy enforcement, Trust & Safety, or support operations.
• Experience building operations from scratch and overhauling existing operations.
• Experience providing human oversight for scaled agentic AI operations.
• Bachelor's degree in business, technology, data science or a related field; MBA or advanced degree highly preferred.
• Experience in crisis management and making decisions under pressure.
• Proficiency in one or more APAC languages.
• Active X and Grok user.

Before you apply

• Must be able to work fully onsite in Singapore.
• Role may involve exposure to sensitive or graphic content, including violent threats and pornography.

About the company

SpaceXSI is building Super Intelligence, including Colossus supercomputers, Grok models and applications such as Grok Bot, Grok Build, Grok Imagine, Grok Voice and X. The company is an equal opportunity employer.