IT Services Technician

The role

This person will give second-line technical help to employees on hardware, software and network issues. They will also resolve complex IT problems, manage user accounts, and train Level 1 technicians.

What you will do

• Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person
• Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts
• Manage and administer user accounts, permissions, and access controls in systems like Active Directory
• Assist with the deployment, configuration, and maintenance of hardware and software applications
• Monitor and maintain IT systems, including patch management, updates, and basic server administration
• Document and update IT service tickets with detailed resolutions and escalate unresolved issues to Level 3 experts or specialized teams
• Contribute to and maintain IT knowledge base articles and self-service wikis
• Support IT projects, such as system upgrades, migrations, or new technology rollouts
• Train and mentor Level 1 technicians, providing guidance on troubleshooting techniques and best practices
• Ensure compliance with company IT policies, security standards, and data protection protocols

Required qualifications

• Associate's or bachelor's degree in information technology, computer science, or technical discipline
• 2+ years of experience in IT, helpdesk, or a technical role

Nice to have

• Experience troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration (Windows Server, Linux basics)
• Strong knowledge of Windows and macOS, Microsoft Office Suite, and common enterprise software
• Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems
• Familiarity with virtualization (e.g., VMware, Hyper-V) and cloud services (e.g., Google Workspace, Microsoft 365)
• Excellent problem-solving, analytical, and customer service skills
• Ability to work independently and collaboratively in a fast-paced environment
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional, or ITIL)
• Experience with scripting (e.g., PowerShell, Bash, Python) for automation tasks
• Knowledge of cybersecurity best practices and tools (e.g., antivirus, endpoint protection)
• Ability to manage multiple priorities and meet deadlines under pressure

Benefits

• Equity
• Comprehensive medical, vision, and dental coverage
• Access to a 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Various other discounts and perks

Before you apply

• Applicant must be a U.S. citizen or national, U.S. lawful permanent resident, refugee under 8 U.S.C. § 1157, or asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from

About the company

SpaceX was founded to make life multiplanetary. SpaceXSI builds Super Intelligence, including Colossus supercomputers, Grok models, and applications such as Grok Bot and X.