Supervisor, Data Center Operations - Memphis

The role

You will oversee the health and performance of server and network infrastructure across data centers and global points of presence. You will lead a team of technicians and work to improve mean time to detect and mean time to repair.

What you will do

• Lead and mentor a team of data center technicians
• Oversee installation, maintenance and troubleshooting of server and network infrastructure
• Manage data center operations, including power supply cabling, fiber/optics labeling and hardware decommissioning
• Develop and enforce standard operating procedures and safety protocols
• Coordinate with engineering and provisioning teams on hardware intake and repair
• Use internal applications for inventory and asset management
• Manage data center operations tickets via Jira
• Collaborate with cross-functional teams on network layouts and solutions
• Lead initiatives to improve operational efficiency and reduce downtime
• Provide on-call support and respond to critical events

Required qualifications

• High school diploma or equivalency certificate
• 5+ years of experience with server, storage, compute and network hardware
• 5+ years of experience troubleshooting and repairing servers and networking infrastructure
• Ability to lift up to 35 lbs. unassisted
• Comfortable working at heights up to 50 feet with appropriate safety gear
• Comfortable working in an environment with noise exposure
• Subject to pre-employment and annual post-employment background checks

Nice to have

• Proven leadership experience in a data center or technical operations environment
• Strong Linux skills
• Experience with Python, Bash or other scripting languages
• Experience leading data center infrastructure projects
• Familiarity with structured cabling (copper/fiber) and power and cooling concepts
• Excellent prioritization and time management skills
• Ability to work in a fast-paced environment and maintain attention to detail

Before you apply

• Subject to pre-employment and annual post-employment background checks

About the company

SpaceXSI is building Super Intelligence, including Colossus supercomputers and Grok models. SpaceX was founded with the goal of making life multiplanetary.