Client Engagement Director

The role

You will manage a portfolio of healthcare and pharmaceutical client accounts, including multi-million-dollar accounts. You will build senior client relationships, grow existing partnerships and lead strategic client conversations.

What you will do

• Manage a portfolio of healthcare and pharmaceutical client accounts.
• Build trusted relationships with senior partners, including C-suite leaders.
• Identify opportunities to expand existing partnerships and introduce new services.
• Work with business development colleagues to win new work and grow new client relationships.
• Develop account plans that support long-term client growth.
• Lead strategic client conversations, business reviews and planning meetings.
• Turn client briefs into clear relevant plans for delivery teams.
• Partner with creative, strategy, production and specialist teams to develop the right solutions.
• Lead and support pitches for new opportunities.
• Mentor Account Directors and wider account teams, helping them develop and succeed.

Required qualifications

• 8+ years' experience within a healthcare or pharmaceutical communications, advertising, medical communications, integrated marketing or experiential agency.
• Strong healthcare communications/campaign background.
• Significant senior client services/account leadership experience within a healthcare communications agency environment.
• Experience growing strategic client relationships.
• Experience leading complex, high-value accounts and overseeing multiple client programmes.
• Confidence working with senior client partners, including executive leadership teams.
• Experience developing account growth plans and identifying new commercial opportunities.
• Commercial awareness, including forecasting and portfolio management.
• Comfortable leading diverse teams and influencing partners across an organisation.
• A collaborative leadership style with experience developing others.
• A curious and creative mindset.

Benefits

• Great compensation package
• 23 days' personal leave plus public holidays and volunteering leave
• Private Medical Plan and Life Insurance
• 401(K) Plan
• Hybrid working

About the company

Engage XD is an unusually shaped communications group that creates experiences that inspire lasting change, providing employee engagement, learning and training solutions, scientific engagement and capability building. Its brands include Emota, Forty1 and Nazarѐ.