Senior Implementations Manager

The role

You will lead the onboarding of large mainland Chinese enterprise clients onto Xendit's payments platform. You will own the implementation from post-sale handover to go-live, including API integrations and coordination with internal and client teams.

What you will do

• Own end-to-end onboarding and implementation for enterprise and mid-market clients, from post-sale handover to go-live
• Develop and manage structured implementation plans, including timelines, milestones, dependencies, and success criteria
• Act as the primary point of contact during onboarding and build relationships with client stakeholders
• Lead technical integrations with clients and internal engineering teams on API implementation, system configuration, and workflow alignment
• Proactively manage risks, issues, and escalations
• Coordinate with Sales, Product, Engineering, Risk, and Compliance teams
• Facilitate client workshops, solution discussions, and training sessions
• Provide regular status updates, stakeholder reporting, and executive-level summaries
• Support onboarding of Greater China enterprise clients
• Hand over to post-go-live teams with clear documentation and context transfer

Required qualifications

• 3 to 6 years of experience in onboarding, implementation, professional services, or project management in B2B SaaS, fintech, or payments
• Proven track record of leading end-to-end enterprise implementations to go-live
• Strong project management capabilities across timelines, dependencies, risks, and multiple stakeholders
• Hands-on experience with APIs, system integrations, or technical product implementations
• Experience engaging and managing enterprise clients, including escalations and senior stakeholders
• Experience working cross-functionally with Sales, Product, Engineering, and Compliance
• Strong communication skills in English and Mandarin (business proficiency)
• High level of ownership and accountability, able to work independently in fast-paced environments

Nice to have

• Experience in payments, fintech, or financial infrastructure
• Prior experience onboarding enterprise clients in Greater China (Mainland China, Taiwan, Hong Kong)
• Background in consulting, system integration, or professional services
• Familiarity with Agile, Scrum, or Waterfall and tools such as Jira, Asana, or Notion
• Experience with multi-market or cross-border implementations
• Experience in high-growth or fast-scaling technology companies
• Exposure to data migration, system mapping, or workflow design
• Strong problem-solving mindset and ability to improve implementation playbooks

About the company

Xendit is an enterprise payments platform providing payment processing, global payouts, localized FX, identity compliance, and fraud protection across Southeast Asia and global markets. It counts Meta, Traveloka, ByteDance, Wise, and Grab among its clients.