UX Researcher

Bangkok, Thailand; Jakarta, Indonesia; Kuala Lumpur, Malaysia; Manila, Philippines; Singapore, Singapore. Posted 2 months ago

The role

You will own the UX research roadmap across the customer lifecycle and developer experience for a payments platform. You will run interviews, usability tests, surveys and funnel analysis, and turn findings into product decisions.

What you will do

Set the research roadmap across the domain's three clusters, prioritized against key decisions
Run mixed-methods research: interviews, usability testing, surveys, and behavioral/funnel analysis with Data
Turn findings into decisions that PMs and designers act on
Build and maintain a lightweight insight repository
Design a practical model for democratizing good-enough research while protecting rigor on high-stakes questions
Set the research cadence and decide where rigor matters most

Required qualifications

Mixed-methods UX research experience, fluent in qualitative and quantitative approaches
Ability to translate findings into product decisions
Ability to influence without authority
Rigor paired with pragmatism on timelines

Nice to have

Fintech or regulated-industry research experience
Developer-audience research experience
Quantitative fluency
ResearchOps or repository-building experience

About the company

Xendit is an enterprise payments platform offering payment processing, global payouts, localized FX, identity compliance and fraud protection across Southeast Asia and global markets. The posting names Meta, Traveloka, ByteDance, Wise and Grab among its clients.